<?xml version="1.0" encoding="utf-8"?>
<openerp>
    <data>

<!-- Helpdesk report after Sales Services Tree View -->

        <record id="view_report_crm_helpdesk_tree" model="ir.ui.view">
            <field name="name">crm.helpdesk.report.tree</field>
            <field name="model">crm.helpdesk.report</field>
            <field name="arch" type="xml">
                <tree string="Helpdesk" create="false">
                    <field name="name" invisible="1"/>
                    <field name="month" invisible="1"/>
                    <field name="section_id" invisible="1"/>
                    <field name="user_id" invisible="1"/>
                    <field name="company_id" invisible="1"/>
                    <field name="partner_id" invisible="1"/>
                    <field name="date_deadline" invisible="1"/>
                    <field name="priority" invisible="1"/>
                    <field name="nbr" string="#Helpdesk" sum="#Helpdesk"/>
                    <field name="email" sum="# Mails"/>
                    <field name="delay_close"/>
                    <field name="delay_expected"/>
                    <field name="planned_cost"/>
                    <field name="state" invisible="1"/>
                    <field name="day" invisible="1"/>
                    <field name="channel_id" invisible="1"/>
                </tree>
            </field>
        </record>

<!-- Helpdesk report after Sales Services Graph View -->

        <record id="view_report_crm_helpdesk_graph" model="ir.ui.view">
            <field name="name">crm.helpdesk.report.graph</field>
            <field name="model">crm.helpdesk.report</field>
            <field name="arch" type="xml">
                <graph orientation="horizontal" string="Helpdesk" type="bar">
                    <field name="state"/>
                    <field name="nbr" operator="+"/>
                    <field group="True" name="user_id"/>
                </graph>
            </field>
        </record>

<!-- Helpdesk report after Sales Services Search View -->

        <record id="view_report_crm_helpdesk_filter" model="ir.ui.view">
            <field name="name">crm.helpdesk.report.select</field>
            <field name="model">crm.helpdesk.report</field>
            <field name="arch" type="xml">
                <search string="Search">
                    <filter string="New" icon="terp-check" domain="[('state','=','draft')]" />
                    <filter string="Open" icon="terp-camera_test" domain="[('state','=','open')]" />
                    <filter string="Closed" icon="terp-dialog-close" domain="[('state','=','cancel')]" />
                    <separator/>
                    <filter icon="terp-personal" string="My Case(s)" help="My Case(s)" domain="[('user_id','=',uid)]" />
                    <separator/>
                    <filter string="My Sales Team(s)" icon="terp-personal+" context="{'invisible_section': False}" domain="[('section_id.user_id','=',uid)]" help="My Sales Team(s)" />
                    <separator/>
                    <filter string="My Company" icon="terp-go-home" context="{'invisible_section': False}" domain="[('section_id.user_id.company_id','=',uid)]" help="My company"/>
                    <field name="user_id" string="Salesperson"/>
                    <field name="section_id" string="Sales Team" context="{'invisible_section': False}"/>   
                    <field name="company_id" groups="base.group_multi_company"/>
                    <field name="partner_id" filter_domain="[('partner_id','child_of',self)]"/>
                    <group expand="0" string="Extended Filters..."  groups="base.group_no_one">
                        <field name="priority" string="Priority"/>
                        <field name="categ_id"/>
                        <field name="create_date"/>
                        <field name="date_closed" string="Close Date"/>
                    </group>
                    <group expand="1" string="Group By...">
                        <filter string="Salesperson" icon="terp-personal" domain="[]" context="{'group_by':'user_id'}"/>
                        <filter string="Sales Team" icon="terp-personal+" domain="[]" context="{'group_by':'section_id'}" />
                        <filter string="Partner" icon="terp-partner" domain="[]" context="{'group_by':'partner_id'}" />
                        <filter string="Channel" icon="terp-call-start" domain="[]" context="{'group_by':'channel_id'}" />
                        <filter string="Status" icon="terp-stock_effects-object-colorize" domain="[]" context="{'group_by':'state'}" />
                        <filter string="Company" icon="terp-go-home" domain="[]" groups="base.group_multi_company" context="{'group_by':'company_id'}" />
                        <filter string="Day" icon="terp-go-today" domain="[]" context="{'group_by':'day'}" help="Date of helpdesk requests"/>
                        <filter string="Month" icon="terp-go-month" domain="[]" context="{'group_by':'month'}" help="Month of helpdesk requests"/>
                        <filter string="Year" icon="terp-go-year" domain="[]" context="{'group_by':'name'}" help="Year of helpdesk requests" />
                    </group>
                </search>
            </field>
        </record>

<!-- Helpdesk report after Sales Services Action -->

        <record id="action_report_crm_helpdesk" model="ir.actions.act_window">
            <field name="name">Helpdesk Analysis</field>
            <field name="res_model">crm.helpdesk.report</field>
            <field name="view_type">form</field>
            <field name="view_mode">tree,graph</field>
            <field name="context">{"search_default_year":1,"search_default_User":1,"search_default_this_month":1,'group_by_no_leaf':1,'group_by':[]}</field>
            <field name="view_id" ref="view_report_crm_helpdesk_tree"/>
            <field name="search_view_id" ref="view_report_crm_helpdesk_filter"/>
            <field name="help">Have a general overview of all support requests by sorting them with specific criteria such as the processing time, number of requests answered, emails sent and costs.</field>
        </record>

           <record model="ir.actions.act_window.view" id="action_report_crm_helpdesk_tree">
            <field name="sequence" eval="1"/>
            <field name="view_mode">tree</field>
            <field name="view_id" ref="view_report_crm_helpdesk_tree"/>
            <field name="act_window_id" ref="action_report_crm_helpdesk"/>
        </record>

        <record model="ir.actions.act_window.view" id="action_report_crm_helpdesk_graph">
            <field name="sequence" eval="2"/>
            <field name="view_mode">graph</field>
            <field name="view_id" ref="view_report_crm_helpdesk_graph"/>
            <field name="act_window_id" ref="action_report_crm_helpdesk"/>
        </record>

        <menuitem id="base.menu_project_report" name="Project"
            groups="base.group_no_one"
            parent="base.menu_reporting" sequence="30"/>

        <menuitem name="Helpdesk Analysis" action="action_report_crm_helpdesk"
            id="menu_report_crm_helpdesks_tree" parent="base.menu_project_report" sequence="20"/>

    </data>
</openerp>

